Alloy Software
Automate your IT services and asset management
Meet ITSM and ITAM solutions that give you the freedom to manage and improve your IT services and assets exactly the way you need them without endless implementation or high costs.
Alloy Software develops intelligent, innovative, and powerful IT management solutions that take organizations to new heights, empowering IT teams to achieve incredible results.
Manage your IT assets in one place
Alloy IT Asset Management helps organizations manage IT assets wisely. This provides an opportunity to gain full visibility and control over IT resources, save costs and facilitate better decision-making.
Network scans are performed on demand and at a set time to search for servers, PCs, laptops, and other network devices on the local network. Information about installed software is automatically collected and stored in one place so that full control can be exercised at any time.
Improve the asset lifecycle from acquisition to disposal
Have a clear view of your hardware and software assets from procurement to disposal. Make decisions based on a complete history of related incidents, maintenance history, and warranty contracts. Optimize order schedules and the quantity of your consumables with automatic reorder notifications.
Automate workflows with a service catalog
Save time, reduce effort, and ensure consistency by automating and improving the process of requesting and delivering IT assets and services. Deliver timely services to every person and department in your organization.
Borrow assets and equipment with ease
Streamline the complete IT asset lending process ( equipment inspection ). Allow users to borrow equipment for any projects and activities. Save time by allowing your users to reserve equipment through the self-service portal. Ensure timely returns with automatic email notifications.
Easily Plan and Complete Maintenance
Tasks Simplifying the maintenance of your assets and equipment is a great way to cut costs, reduce the time required for repairs, and increase the life of your assets.
Everything you need to manage IT services
All-in-one software platform for IT service management automation
Alloy has amazing power to improve ITSM operations, automate routine daily tasks, and resolve issues faster than ever. Smart, task-oriented workflows reduce errors and increase the productivity and efficiency of your entire team.
Alloy Navigator, ITSM’s flagship solution, provides:
ready-to-use workflows to automate incident, change, and issue management processes, create a drag-and-drop self-service portal, integrated IT asset management: both physical and digital. Alloy provides an ITSM tool in the cloud or on-premises, depending on your choice!
Ready-made ITSM and ITIL workflows
Approve changes, fulfill incoming service requests, resolve incidents and issues, publish articles to the knowledge base, and engage employees. Alloy has all built-in ITIL processes and a wide range of workflow components to customize your own business processes.
Self-service portal with service catalog
Automated service delivery in a simple interface. As long as your customers enjoy the portal’s user-friendly interface, your IT team can automate repeat service requests and reduce workload. No coding skills are required to create a customized self-service portal in Alloy Navigator.
Keep an eye on your precious devices
Keep a close eye on the assets involved in providing IT services to ensure proper maintenance and timely subscription updates for your favorite application. Managing the laptops of hybrid and remote employees is also easy. Alloy’s powerful network inventory collects information from devices outside of your local network.
Cloud or on-premises: your choice
Alloy’s IT service management solutions can be deployed on-premises on your servers, delivered as SaaS, or installed in your Azure or AWS cloud. Choose the method that best meets your organization’s privacy, compliance, and infrastructure requirements.
User-friendly and easy-to-use IT Service Desk
Help desk software with integrated asset management
Improve your support teams, automate daily tasks, and resolve issues faster than ever. With the perfect balance of IT Service Desk, Asset Management, and Change Management, your service level will increase.
Ticket management
The ticketing system, a core component of the Alloy IT Service Desk platform, helps you establish incident resolution techniques, identify incident trends and actively respond to them, reduce manual workload with automatic escalations and email notifications, share knowledge, improve communication with end users, and optimize collaboration within your technical team.
Self-service portal
Your customers can access your support team 24 × 7 from the convenience of their web browser using the self-service web portal. They can send new service requests, track their progress, and communicate with your support team conveniently.
Knowledge Base
Track all frequent hardware and software issues and solutions in one centralized repository — an integrated knowledge base. Imagine — no more duplication of support efforts! You can also quickly find and send solutions to your end users.
Network Inventories
Important information about all types of devices
Take a look around and you’ll quickly see that Alloy’s network inventory audit capabilities are second to none. Gather comprehensive information about your entire organization in minutes without the need for additional software on your servers or workstations!
No matter how complex the technology is, the primary goal of IT remains the same – to provide a functional and flexible IT infrastructure with the lowest cost of ownership. Achieving this goal through IT Asset Lifecycle Management (ALM) will result in significant improvements in efficiency, productivity, and asset cost optimization. An objective understanding and control of IT assets will help you make informed purchasing decisions, replace equipment at the right time, manage contracts and warranties with accurate and complete information.
Automate the IT asset lifecycle from hiring to firing
- Manage the IT asset lifecycle from request to disposal to fully optimize assets.
- Take advantage of pre-built, ready-to-use IT processes that can be customized. Automate ITAM processes (such as onboarding, registration/checkout, procurement, disposal, and others) instantly.
- Increase efficiency and improve visibility in your IT environment at any stage of the lifecycle.
- Automatically track the lifecycle of each asset and eliminate manual operations with Alloy’s workflow engine.
Stay up to date with asset purchases and extensions
- Anticipate when to buy or upgrade assets so IT can meet changing business requirements.
- Plan asset allocation and get information about upcoming warranty expiration and software updates.
- It’s easy to maintain supplier contracts and warranties for a better budget.
- Accelerate hardware upgrades with automatic order creation and approval processes.
- Never miss any software subscription updates.
- Integrate PO into IT asset lifecycle management processes from the start.
Make the most of assets and reduce maintenance costs
- Make the most of the hardware and software, always know which assets are being used and what assets are available.
- Easily identify which assets should be replaced or maintenance performed to keep your assets in good working order.
- Reduce asset downtime and reduce costly repairs with automated maintenance management processes.
- Stay on top of asset value with automatic depreciation calculation.
- Save time and take a physical inventory with the Alloy Inventory Scanner app.