NovaTalks

Reduce business costs and improve service quality	Automating customer support reduces costs and frees up your team’s time. Connect mass mailings and turn your contact center into a source of profit by ensuring fast communication with customers.
Don’t miss a single request — all channels in one interface	No customer will be left unattended! All requests are sent to a single interface for convenient and quick processing. Is the customer uncomfortable using chat? Call them back or send them an email with a single click!
Stay one step ahead! NovaTalks adapts quickly to change.	The customer support platform easily adapts to your needs and market trends: modern updates, custom solutions, and rapid scaling for any size contact center.

Messengers – 80% of customers choose messenger support! It’s fast, convenient, and free for international calls.
Calls – Voice contact is valuable, especially when it’s inconvenient to write or you need to quickly discuss an important issue.
Online chat – Fast communication on the website for real-time online customer support.
Email – An indispensable channel for formal questions, sending documents, and receiving offers.

Stay connected 24/7	Provide impeccable customer service	Work efficiently with data
Set up chatbots and automated responses for round-the-clock customer support. Use all the capabilities of AI to ensure the highest level of service.	Customer data and their contact history are stored on the platform. Use segmentation and assign tags to provide personalized service.	NovaTalks stores and analyzes important information using BI systems and text analytics. Gain valuable insights and improve sales and service.

With a simple builder, you can easily set up your own multilingual bot that will work 24/7, reducing the load on agents.
Use all the capabilities of AI, start logic, and off-hours to smoothly transition from bot to live agent.
Ensure quality service even in difficult situations. Learn more about the settings and capabilities of our chatbot here.

NovaTalks provides everything you need to automate customer inquiries: from voice menus to quality assessment.
Flexibly configure the distribution of chats and calls that an agent can handle simultaneously.
Use the hold function, transfer the customer to another department or agent, or make a consultation call within the existing conversation.
Monitor service quality with call recordings and easily call back customers.

Automated mass mailings are a convenient way to maintain effective communication with your customers.
Filter your audience by tags, attributes, or contact details. Easily send personalized offers, reminders, news, and promotions to each customer. And with automatic triggers, make the most of every opportunity and argument to motivate the customer to take action.
Automatic mailings are supported for email, messengers, and social networks, so important information will not go unnoticed.

We offer a set of AI tools to improve communication and service quality. Your agent receives real-time assistance: error correction, translation into any language, change of tone, or summary of the conversation — all thanks to the AI assistant.
Automatic quality assessment evaluates customer emotions, checks compliance with scripts, and analyzes overall effectiveness. So you always know how well your contact center is performing.

See the effectiveness of your business at a glance! Customize reports to suit your needs: select the metrics you need and group them at convenient intervals.
Connect a BI system with ready-made dashboards and quickly evaluate everything that matters: overall contact center performance, agent productivity, service quality (CSAT) — everything that deserves your attention!

Experience the full power of text analytics from NovaTalks! Now you can automatically extract important information from customer inquiries, turning terabytes of data into key insights for your business.
Text analytics quickly analyzes all inquiries and metadata, leaving you with only conclusions and solutions to improve your contact center performance.
This is your chance to identify processes that need adjustment and pave the way for improvement!

Don’t waste time manually entering data — automate interactions between different tools and get the most out of every communication.

AI automatic quality assessment	Availability of mobile app
AI automatic quality assessment analyzes 100% of dialogues, while a manager can cover a maximum of 5%. This allows you to assess the overall picture, while your specialists can focus only on dialogues that require attention.	Stay connected anytime, anywhere! The convenient NovaTalks mobile app lets you manage your communications directly from your smartphone!
Personal customer support	Possibility of custom modifications
We understand how important a quick response is to you! That is why every client has a personal manager who is always available and ready to resolve any issue.	Your business has its own unique characteristics, and our platform is ready to support them. Order custom modifications to create a solution that best suits your needs!

Contact centers	E-commerce	Retail
Support services	Banks	Industry
Telecommunications operators	Insurance companies	Logistics companies
Online schools	Clinics	And others