Jira Service Desk - IT services and support

Jira Service Desk – IT services and support

Comfortable modern
technical support software

Get a full-featured support solution with a self-service portal, automation, SLA support, and CSAT reporting

Stay in the same cycle with developers

Combine Jira Service Desk with Jira Software so that IT and development teams can work together on the same platform to solve problems faster and implement changes more confidently.

Deliver quality service

Customers or employees can submit requests through a convenient help center, as well as add Confluence to the Jira Service Desk to get an integrated knowledge base. Machine learning technology helps to intelligently select the right service and continues to learn with each interaction. As a result, customers are sure to find what they were looking for.

Get ready and get started in minutes

No confusing contracts and consultant costs. Get started today with ready-made templates for IT and help desk staff, sample business processes, automation rules, and built-in email support.

Functional


Help customers solve their problems on their own Self-service begins when customers themselves find useful information. Connect Confluence to Jira Service Desk and simplify the support system for your customers with automated hints from the knowledge base.	Take full control of your resources Connect your favorite resource management tool to reference, track, and link requests to resources directly in Jira Service Desk. Get complete service in just a couple of clicks.

Интеграция с Jira Software Ваши разработчики уже используют Jira Software? Привяжите ИТ-заявки к бэклогу команды разработки. Находите первопричины проблем до того, как наступят последствия.	Comply with the SLA Always follow a service agreement (SLA). A simple queue allows your agents to perform important tasks first. Everything can be set up and started in minutes.

Automate repetitive tasks Is your team bogged down in repetitive tasks and missing out on really important requests? Automate! Then your agents can focus on solving important issues, and the workflow will become easier.	Get an ITIL certified support solution Get all the tools you need to manage service requests, incidents, issues, and changes—ready-made. Jira Service Desk is PinkVERIFY certified™.